Sure thing! We want you to be completely happy with your purchase and strive to deliver the best products possible. If for some reason, you are not satisfied with your purchase, any brand new product can be returned for a FULL REFUND within 10 days of delivery OR receive store credit within 30 days of delivery.

Visit our Exchanges, Returns & Claims page on the side bar for an easy return process. Have your order # and email ready. Your order number should have been sent to your email at the time of the sale. 

We try to keep returns and exchanges as simple as possible. Items on discount are all final sale. Any items with defects will be replaced free of charge.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require an order number that was sent to your email at the time of the sale for proof of purchase.

Please do not send your purchase back to the Shipper.

There are certain situations where only partial refunds are granted (if applicable)

Any item that is not in its original condition or is damaged or has missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@daino.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@daino.ca and send your item to 1117 Limeridge Rd E, Hamilton, Ontario, CA, L8W 1E9.

Shipping
To return your product, you should mail your product to 1117 Limeridge Rd E, Hamilton, Ontario, CA, L8W 1E9

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.